This Warranty Policy explains the general warranty and after-sales principles that may apply to industrial equipment, machinery, components, spare parts and related products supplied or coordinated through TAIDA GLOBAL.
TAIDA GLOBAL is a B2B heavy equipment supply chain and export service platform operated by:
Zhejiang Taida Enterprise Management Co., Ltd.
This policy is intended for professional and business customers, including:
Procurement managers
EPC contractors
Project owners
Industrial companies
Equipment distributors
Importers
Engineering companies
Mine operators
Fleet operators
Maintenance teams
Port and terminal operators
Industrial equipment warranty conditions vary according to the product, selected configuration, manufacturing source, operating conditions, destination market and project requirements.
The applicable quotation, technical agreement, approved drawings, purchase order and sales contract will take priority over this general website policy.
TAIDA GLOBAL may support buyers with:
Requirement analysis
Equipment selection
Technical clarification
Supplier and manufacturing-resource coordination
Quality inspection coordination
Export packaging
Logistics planning
Spare parts
After-sales communication
TAIDA GLOBAL should not automatically be understood as the direct manufacturer or warranty provider for every product displayed on the website.
The formal commercial documents for each transaction will identify the relevant:
Seller
Manufacturer
Exporter
Contracting party
Warranty provider
Service provider
Spare-parts supplier
Warranty obligations will be performed or coordinated according to the role stated in the applicable sales contract.
TAIDA GLOBAL does not apply one universal warranty period to all industrial equipment.
The formal quotation or sales contract should confirm:
Warranty duration
Warranty start date
Products and components covered
Parts excluded from coverage
Permitted operating conditions
Maintenance requirements
Claim-notification procedure
Required evidence
Available remedies
Responsibility for freight and labor
On-site service conditions
Warranty limitations
Depending on the transaction, the warranty period may begin from:
The shipment date
The delivery date
The commissioning date
The acceptance date
Another date stated in the contract
No warranty start date or duration should be assumed unless it is confirmed in writing.
Subject to the applicable contract, the warranty may cover defects caused by:
Defective materials
Manufacturing defects
Workmanship defects
Assembly defects
Failure to conform to confirmed technical specifications
Failure of covered components under confirmed operating conditions
Warranty coverage applies only when the product has been:
Properly transported and stored
Installed according to applicable instructions
Commissioned correctly
Operated within confirmed technical limits
Maintained according to the required schedule
Used for its intended application
Protected from unauthorized modification
The buyer must provide sufficient evidence to determine whether the reported issue is covered by the warranty.
Warranty evaluation will be based on the technical and commercial documents confirmed for the order.
These documents may include:
Sales contract
Technical agreement
Approved drawings
Product specifications
Configuration list
Inspection and test plan
Operating manual
Maintenance manual
Acceptance criteria
Warranty certificate
Approved change orders
Website descriptions, catalogue images, general articles and preliminary recommendations do not independently create additional warranty obligations.
Where website information differs from the final signed documents, the transaction-specific documents will take priority.
To maintain warranty eligibility, the buyer is generally responsible for:
Providing complete and accurate project information
Confirming the intended application
Preparing a suitable installation site
Providing correct electrical, hydraulic, pneumatic or process interfaces
Following installation and commissioning instructions
Using qualified operators and technicians
Performing scheduled inspection and maintenance
Using suitable lubricants, fluids and replacement parts
Maintaining service and operating records
Preventing unauthorized modification or repair
Reporting defects promptly
Taking reasonable steps to prevent further damage
Where the buyer appoints a third party for installation, commissioning, operation or maintenance, the buyer should ensure that the third party is appropriately qualified.
Failure to meet these responsibilities may affect warranty coverage.
Warranty conditions may depend on whether installation and commissioning are performed by:
The manufacturer
TAIDA GLOBAL’s coordinated service provider
The buyer
A local contractor
Another authorized technical party
Where installation or commissioning is performed by the buyer or a third party, the work must comply with:
Approved drawings
Installation manuals
Technical requirements
Safety procedures
Local regulations
Applicable standards
Manufacturer instructions
Damage caused by incorrect installation, unsuitable foundations, improper alignment, incorrect wiring, incompatible utilities or unauthorized commissioning is generally not considered a manufacturing defect.
Where supervision or commissioning support is required, the scope, cost, schedule and responsibilities must be confirmed separately.
Warranty coverage is based on the operating conditions disclosed and confirmed before order placement.
Relevant conditions may include:
Rated capacity
Rated load
Duty cycle
Operating frequency
Ambient temperature
Humidity
Altitude
Dust level
Corrosive environment
Hazardous-area classification
Voltage and frequency
Process medium
Pressure and temperature
Installation location
Indoor or outdoor use
Operation outside confirmed limits may result in abnormal wear, reduced performance or equipment damage and may invalidate the affected warranty claim.
The buyer should request a technical review before changing the application, load, process medium or operating environment.
Unless expressly included in the formal contract, the warranty generally does not cover:
Normal wear and tear
Consumables
Lubricants and operating fluids
Filters
Seals
Gaskets
Belts
Brake linings
Cutting tools
Grinding wheels
Batteries
Lamps
Fuses
Coatings affected by normal use
Other regularly replaced wear parts
Warranty exclusions may also apply to damage caused by:
Incorrect installation
Improper operation
Overloading
Operation outside confirmed conditions
Inadequate maintenance
Lack of lubrication
Contaminated fluids or process media
Unsuitable power supply
Voltage fluctuations
Unauthorized repair
Unauthorized modification
Use of incompatible spare parts
Accident or collision
Fire, flooding or natural disaster
Improper lifting or handling
Incorrect storage
Corrosion caused by unsuitable storage or environment
Transport damage occurring after the agreed risk-transfer point
Continued operation after a serious fault becomes apparent
The final exclusions for each product must be stated in the applicable transaction documents.
Industrial equipment may include components produced by independent manufacturers, such as:
Motors
Gearboxes
Bearings
Electrical components
Control systems
Sensors
Pumps
Valves
Hydraulic components
Engines
Transmission components
Software or communication modules
Where applicable, third-party components may be covered by the original component manufacturer’s warranty.
The available remedy, documentation requirement and warranty duration may be subject to that manufacturer’s terms.
TAIDA GLOBAL may assist with communication and claim coordination where this support is included in the transaction scope, but cannot extend a third-party manufacturer’s warranty without written confirmation.
A warranty claim does not automatically entitle the buyer to replacement of the complete machine or system.
Depending on the confirmed defect and technical assessment, an appropriate remedy may include:
Remote troubleshooting
Adjustment instructions
Repair guidance
Supply of a replacement component
Repair of the defective component
Replacement of the defective component
Software or parameter correction
Another remedy agreed in writing
Replacement parts supplied under warranty may be:
New
Repaired
Remanufactured
Technically equivalent
Any replacement part must meet the agreed functional and technical requirements.
The warranty period for a replacement part will be handled according to the applicable contract and does not automatically restart the warranty period for the entire equipment system.
The buyer should notify TAIDA GLOBAL or the identified warranty provider promptly after discovering a possible defect.
A warranty claim should normally include:
Buyer company name
Order or contract number
Product name and model
Serial number
Date of delivery
Date of commissioning
Operating hours
Description of the fault
Date the fault was discovered
Photographs and videos
Alarm codes or error messages
Measurement or test data
Operating conditions
Maintenance records
Installation information
Description of actions already taken
Incomplete information may delay technical diagnosis and claim evaluation.
The buyer should use the contact details stated in the sales contract or contact TAIDA GLOBAL through the official company communication channels.
Where a fault may create a safety risk or cause further damage, the buyer should:
Stop the affected equipment where safe to do so
Isolate the relevant energy source
Prevent unauthorized operation
Protect personnel and surrounding property
Preserve relevant evidence
Record the operating conditions
Notify the responsible technical contact
Avoid dismantling the affected component without authorization
The buyer should not continue operating equipment when continued use may enlarge the damage.
Reasonable emergency action may be taken to protect personnel, equipment and property. The buyer should document the action and notify the warranty provider as soon as practical.
After receiving a claim, the relevant technical team may request:
Additional photographs
Live video inspection
Operating data
Maintenance records
Electrical measurements
Hydraulic-pressure readings
Material samples
Oil or fluid analysis
Component return
Third-party inspection
On-site examination
Technical diagnosis may be conducted remotely before an on-site visit or replacement-part decision is made.
The buyer should provide reasonable access to the equipment, records and personnel needed to evaluate the claim.
A warranty remedy will be determined after the available evidence has been reviewed.
The buyer should not dismantle, modify or repair a suspected defective component before receiving technical instructions, except where immediate action is reasonably necessary to protect safety or prevent further damage.
Unauthorized repair may:
Destroy evidence
Change the original fault condition
Cause additional damage
Prevent accurate diagnosis
Affect warranty eligibility
Where emergency repair is necessary, the buyer should:
Record the original condition
Take photographs and videos
Preserve removed components
Retain invoices and service records
Notify the warranty provider promptly
Reimbursement of unauthorized repair costs is not guaranteed and requires written review and approval.
Where appropriate, warranty support may begin with remote communication by:
Telephone
Video call
Technical documents
Diagnostic instructions
Software or parameter review
Remote support may include:
Fault identification
Operating-data review
Maintenance guidance
Installation verification
Adjustment instructions
Replacement-part identification
The availability and response time of remote support depend on the product, issue, time zone, technical personnel and contract terms.
TAIDA GLOBAL does not make a universal commitment to continuous or immediate 24-hour technical support unless it is expressly included in the contract.
On-site service is not automatically included in every product warranty.
Where an on-site visit is technically necessary, the parties should confirm:
Service scope
Technician availability
Visa requirements
Travel arrangements
Site-access requirements
Safety requirements
Local transportation
Accommodation
Working hours
Tools and lifting equipment
Cost allocation
Depending on the cause of the problem and the applicable contract, the buyer may be responsible for:
International travel
Visa fees
Accommodation
Local transportation
Site labor
Lifting equipment
Special tools
Translation
Other site-related expenses
Cost responsibility should be confirmed before the service visit whenever practical.
Responsibility for freight and logistics costs associated with a warranty claim depends on:
The confirmed cause of the defect
The applicable contract
The warranty scope
The location of the equipment
The required remedy
The selected shipping method
The parties should confirm responsibility for:
Freight for replacement parts
Return freight for defective parts
Import duties
Customs-clearance charges
Local delivery
Insurance
Storage
Installation labor
Replacement-part delivery dates are estimates unless expressly confirmed as binding.
Customs procedures, carrier schedules, restricted routes and destination-country requirements may affect delivery time.
The buyer may be required to return a defective component for:
Inspection
Failure analysis
Repair
Manufacturer evaluation
Warranty verification
Defective parts must not be returned without written authorization.
Return instructions may specify:
Return address
Packaging method
Shipping method
Customs description
Reference number
Required documents
Freight responsibility
Where a replacement component is supplied in advance, the buyer may be required to return the original component within a specified period.
Failure to return the requested component may result in additional charges where permitted by the applicable contract.
Damage caused during transportation is not automatically treated as a product warranty defect.
Transport claims should be evaluated according to:
The agreed Incoterm
Risk-transfer point
Cargo-insurance coverage
Carrier records
Delivery receipt
Package condition
Loading records
Evidence collected at delivery
The buyer should inspect the shipment promptly and record visible damage before accepting delivery where possible.
Transport damage should be handled according to the separate Shipping & Delivery Policy, the relevant insurance terms and the sales contract.
The buyer may be required to provide records demonstrating that the equipment was maintained according to the applicable instructions.
Relevant records may include:
Inspection logs
Lubrication records
Operating-hour records
Filter-replacement records
Component-replacement records
Calibration reports
Repair reports
Alarm history
Operator logs
Preventive-maintenance records
Failure to maintain reasonable records does not automatically determine the outcome of every claim, but it may limit the ability to verify the cause of the reported failure.
Where equipment includes software, firmware, PLC programs or digital control systems, warranty support may depend on:
The licensed software scope
Approved hardware
Original parameter settings
Network configuration
Cybersecurity conditions
Authorized updates
Compatibility requirements
Warranty coverage may not apply to problems caused by:
Unauthorized software changes
Unapproved program modification
Malware
Incompatible external systems
Incorrect network configuration
Loss of passwords or access credentials
Third-party software updates
Unsupported hardware
Software ownership, licensing, source-code access and update rights must be confirmed separately in the transaction documents.
The buyer should obtain technical approval before:
Increasing equipment capacity
Changing the intended application
Relocating fixed equipment
Modifying structural components
Changing control logic
Replacing critical components
Altering safety systems
Using a different process medium
Operating under different environmental conditions
Unauthorized modification or relocation may affect safety, performance, certification and warranty coverage.
A technical review may require revised drawings, calculations, inspection or commissioning.
Where a claim is confirmed as covered, the available remedy will depend on the product, defect, location and applicable contract.
Possible remedies may include:
Technical correction
Repair instructions
Repair of the affected component
Supply of replacement parts
Replacement of a defective component
Remote technical assistance
Agreed cost contribution
Another commercially reasonable remedy
The remedy should be proportionate to the confirmed defect.
A warranty claim does not automatically create a right to:
Replace the complete equipment system
Cancel the entire order
Receive a full refund
Recover production losses
Receive free on-site service
Receive unlimited spare parts
Any broader remedy must be supported by the formal contract or applicable law.
To the extent permitted by applicable law and the sales contract, warranty responsibility will normally be limited to the remedy agreed for the confirmed defective product or component.
Indirect or consequential losses may include:
Production interruption
Loss of profit
Loss of contract
Loss of business opportunity
Loss of use
Rental of replacement equipment
Additional labor
Project delay
Penalties owed to third parties
Any exclusion or limitation of such losses must be stated in the applicable sales contract and is subject to mandatory applicable law.
Nothing in this policy excludes liability that cannot lawfully be excluded, including responsibility arising from deliberate concealment or other conduct for which liability cannot legally be limited.
Unless otherwise confirmed in writing, warranty rights apply to the original buyer identified in the sales contract.
Transfer of the equipment to another owner, affiliate, site or end user does not automatically transfer the warranty.
A proposed warranty transfer may require:
Written notification
Equipment inspection
Maintenance-record review
Confirmation of the new operating conditions
Written approval
The applicable contract will determine whether warranty rights are transferable.
TAIDA GLOBAL may assist buyers with spare-parts planning and supply coordination.
However, indefinite availability of every original component cannot be guaranteed because of:
Product discontinuation
Supplier changes
Technology updates
Regulatory changes
Component obsolescence
Market availability
For critical equipment, buyers are encouraged to confirm:
Recommended commissioning spares
Two-year operating spares
Critical spare parts
Consumables
Long-lead-time components
Alternative replacement components
Spare-parts supply after the warranty period may be subject to separate pricing, availability and commercial terms.
This Warranty Policy should be read together with:
Terms of Use
Commercial Terms
Shipping & Delivery Policy
Privacy Policy
Applicable quotation
Technical agreement
Sales contract
Where these documents conflict, the priority will be determined by the sales contract or agreed document hierarchy.
This website policy does not retroactively change a signed contract.
TAIDA GLOBAL may update this Warranty Policy to reflect changes in:
Product scope
Service processes
Manufacturing resources
Warranty procedures
Technology
Applicable laws
Website operations
The revised policy will be published on this page with an updated “Last Updated” date.
Changes to this website policy will not alter an existing signed sales contract unless the relevant parties agree in writing.
For warranty claims, spare-parts requests or after-sales questions, please contact:
Zhejiang Taida Enterprise Management Co., Ltd.
TAIDA GLOBAL
Address:
15F, Block B, Fengqi Tianchen Center,
Wutong Sub-district, Tongxiang City,
Jiaxing, Zhejiang, China.
Email:sales@dsxue.com
Phone / WhatsApp:+86 157 5386 8888
When submitting a warranty request, please provide:
Order or contract number
Product name and model
Serial number
Date of delivery and commissioning
Description of the issue
Photographs or videos
Error codes
Operating conditions
Maintenance records
Actions already taken
Last Updated: July 25, 2026